Customer Service Coordinator
Reports To: Director of AV Services Asst./ Director of AV Services Coordinator
Location: Mandalay Bay
Responsibilities:
-Meet with Production Coordinator and get daily flow sheets
-Check daily sheets against hotel BEO''s MEO''s
-Keep accurate records of AV activity in the hotel
-Check rooms 1 hour prior to start
-Get daily tasks from Director and Asst. Director
-Check in on technicians to ensure work is being completed on time
-Make sure all room strikes are complete
-Coordinate all aspects of smaller AV shows
-Inform Production Coordinator of any billing changes
-Makes labor calls when approved by management
-Perform other duties as assigned
Requirements:
-Excellent communication skills, including written, oral, and presensation
-Ability to listen carefully, respond intelligently and follow-up appropriately
-Ability to read, analyze and interpret technical procedures forms and governemnt regulations
-Ability to calculate figures and amounts such as discounts, percentages, commissions
-Communicate with all internal departments on a timely basis
-Strengthen client relationship, improve customer service and maintain regular contact with client
-Assist with departments and inter-departmental projects related to process improvement, customer service request and/or plan design modifications
-Detail and service oriented with strong organizational skills
-Ability to work within deadlines, define problems, collect data, establish facts and draw conclusions
-Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
-Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Please send resumes with salary history.
Location: Mandalay Bay
Responsibilities:
-Meet with Production Coordinator and get daily flow sheets
-Check daily sheets against hotel BEO''s MEO''s
-Keep accurate records of AV activity in the hotel
-Check rooms 1 hour prior to start
-Get daily tasks from Director and Asst. Director
-Check in on technicians to ensure work is being completed on time
-Make sure all room strikes are complete
-Coordinate all aspects of smaller AV shows
-Inform Production Coordinator of any billing changes
-Makes labor calls when approved by management
-Perform other duties as assigned
Requirements:
-Excellent communication skills, including written, oral, and presensation
-Ability to listen carefully, respond intelligently and follow-up appropriately
-Ability to read, analyze and interpret technical procedures forms and governemnt regulations
-Ability to calculate figures and amounts such as discounts, percentages, commissions
-Communicate with all internal departments on a timely basis
-Strengthen client relationship, improve customer service and maintain regular contact with client
-Assist with departments and inter-departmental projects related to process improvement, customer service request and/or plan design modifications
-Detail and service oriented with strong organizational skills
-Ability to work within deadlines, define problems, collect data, establish facts and draw conclusions
-Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
-Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Please send resumes with salary history.
