About
ServiceNow is a cloud hosted platform, and what that means for us is that we don’t actually have to look after any of the infrastructure, any of the servers, any of the patches and fixes. We can focus all of our time on the actual business processes that our users use and on business functionality. In traditional IT you spend a lot of time on how many servers do I need, how big’s the database – we don’t worry about any of that, we just focus on the customer and the business problem.
Sky have worked with TeamUltra from the very beginning of our ServiceNow implementation, and ServiceNow brought them into work with us to train up my own team to be able to develop and build solutions on ServiceNow. So we built a strong relationship at that time. Since then we’ve followed on where we’ve had more complicated requirements, or whether I’ve just needed extra hands to help deliver things quickly. But the relationship is.. is more than just customer supplier, TeamUltra take an interest in what we’re doing and proactively suggest where we can get further exploitation out of the platform, er.. they saw we had a need for a chat and remote control service and suggested the Bomgar service into us and we’re running that live now. More recently, they built a gamification application, showed it to us, came in and work with us to customise it to meet our needs and that’s now running in our live environment as well.
Technical Info
HD video recording using SONY HDCAM EX3, Samurai Blade and edited on AVID Media Composer v8
09/02/2015
01:24
